All our services are guaranteed if we don't provide member guests with a satisfied result member guests will receive a complimentary return visit with a solution to their concerns.
Product and Service Guarantee
La Unica Salon is committed to providing you with the highest quality when it comes to our haircare products and professional salon environment. We know that our products make the difference and we have 100% guarantee on all our products and services.
Wouldn't you like to know that your salon is ethically sound and meets the Australian national standards of service and quality..?
The Australian Hairdressing Council, AHC?
The Australian Hairdressing Council (AHC) is the Australian Wide Hairdressing Industry Association, that sets standards for salons and represents the professional hairdressing industry nationally.
Australian Hairdressing Council members are accredited salons, product companies and associated industry members who have united to ensure that operational standard are high; career interest and recruitment improves; and the Federal Government recognises and responds to unique industry issues.
La Unica Salon is an accredited 5 Star Gold and 3 Star Silver Salon and active members of the Australian Hairdressing Council. When you see AHC accreditation you receive QUALITY HAIRDRESSING.
Enjoy the peace of mind of knowing that you will receive high-quality salon services and clean and hygienic conditions, professional stylists and staff who can understand just what you need.
Salon Select members have met these standards and will provide you with the salon that you would expect from a salon in terms of service and result.
De Lorenzo ASPYA Accreditation
La Unica Salon is a preferred De Lorenzo salon, a part of an industry leading salon which provides superior service, a highly educated staff and truly, iconic, Australian owned and made products. ASPYA an invitation only program for selected industry leaders passionate about their business, their craft and the art of hair.
De Lorenzo has always had an ethical approach to hair care. De Lorenzo's mission is to provide professional salons with the best quality, natural based hair care, manufactured in an environmentally responsible way.
De Lorenzo use certified organic ingredients that are sustainabley farmed and wild-harvested wherever possible. We strongly oppose animal testing, are CFF listed and don't use ingredients of animal origin.
De Lorenzo Mission Statement
"De Lorenzo's mission is to manufacture natural based, professional hair care products that are in line with our founder's natural philosophies. We strive to provide the highest quality education and training for our products and services with the goal to constantly raise the standard of the Australian hairdressing industry."
La Unica Salon Customer Commitment
- We’ll recommend products and services suited to your needs.
- We’ll take the time to explain the recommended solution and its price.
- We’ll make sure you clearly understand what you’re agreeing to, including the minimum commitment period, ongoing charges and costs associated with early cancellation.
- We’ll let you know how long it will take to fulfil your solution; and we’ll commit to that timeframe.
- We’ll do our best to get it right the first time.
- We’ll respond to your call, email or social media post within two business days (excluding public holidays).
- If we can’t resolve your query on the first call or email, we’ll explain the process, give you an idea of when you can expect things to be fixed and let you know how we’ll keep you up to date.
La Unica Salon are committed to this to make sure our guests have a great experience every time they deal with us.